docs · help · Troubleshooting

Troubleshooting

The main button tells you what is blocking a route. Here is what each state means and what to do.

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Button states
It says pricing is unavailable
The origin confirmed but nothing arrived
Wallet issues

Button states

Button reads	Meaning	What to do
Switch to (network)	your wallet is on a different network than the origin	press it and approve the switch in your wallet
Insufficient (token)	the amount is more than the balance the app can see	lower the amount, or check that the wallet on this network holds the token
No route	the engine answered with an error, or pricing is unavailable	read the message under the button; usually the amount is too small to cover fees
Finding route	a quote is in flight	wait a second
Enter an amount	the amount is empty or zero	type an amount

It says pricing is unavailable

The routing engine did not answer. The quote retries on its own within 30 seconds, and nothing can be sent in the meantime, so there is nothing to undo. If it stays that way for more than a few minutes, the engine is down and the best move is to wait.

The origin confirmed but nothing arrived

Most fills land within seconds, but a busy destination or a large amount can take a few minutes. Open the track route link from the done state to see the fill status. If the route cannot fill within its minimum, funds are returned to your origin address rather than filled at a worse price.

Keep the origin transaction hash. It is the one identifier that lets anyone trace the route end to end.

Wallet issues

No wallet in the picker: install a browser wallet, or use WalletConnect from a phone.
WalletConnect QR does not scan: press Copy link and paste it into the wallet app instead.
The wallet shows a different address than the app: disconnect in the top bar and connect again.